Free shipping for AU orders over $80

Customer Care

GIFTS

If you would like to order online and send a gift, please ensure the 'Shipping' info includes the recipient's information.

HANDWRITTEN NOTE If you would like us to include a handwritten note, please write in the 'Notes' section at checkout. We will ensure extra care when wrapping the items.

PACKING SLIP Our packing slips display the sender and recipient's information, and do not state prices for any items. The packing slip is automatically included in the package, but can be omitted if you would prefer an anonymous/surprise gift. Please include instructions in the 'Notes' section at checkout.

RETURNS / EXCHANGES

We want you to be satisfied with your purchase in-store and online at Saint Francis Place, so we have a 14 day return policy. If you are not satisfied with any purchase you have made for any reason, please contact us via our contact page for a replacement or credit note of the purchase price within 14 days of shipment. Please tell us your name, date of purchase, the order number, which items, how many you are returning, and the reason for the return. Please return the goods to us within 14 days of the ship date to:

Saint Francis Place Pty Ltd
63 Smith Street
Fitzroy VIC 3205

Please note:

  • Due to the nature of our products, merchandise items must be returned in original new condition including all original packaging and unopened or tested.
  • Original shipping charges are nonrefundable.
  • All return and/or exchange shipping charges must be prepaid by the sender.
  • Items purchased online can be exchanged in-store - just come in for a visit.

If the goods are faulty, have been wrongly described, are different to the product purchased on the website, you can choose between a refund, exchange or credit.

top